Privacy Policy – alonadt5 Online Casino Pakistan

alonadt5 is an online casino, live dealer and sports betting platform operating at alonadt5.com. We are the data controller responsible for the personal information collected through this website and its associated services.

This Privacy Policy explains how alonadt5 collects, uses, stores, shares and protects the personal data of registered players and visitors to the platform. It applies to all services available at alonadt5.com, including casino games, live dealer tables, sports betting, account management and customer support interactions.

If you have questions about this policy or about how alonadt5 handles your personal data, you can contact our privacy support team at any time — details are in Section 13.

alonadt5 collects personal information in several categories depending on how you interact with the platform. Here is a clear breakdown of what we collect and why:

We do not collect special category data (such as biometric data, health records or political views) as part of normal platform operation. If we are ever required to collect any sensitive information, we will seek your explicit consent at that time and explain precisely why it is needed.

alonadt5 collects personal data through the following channels:

• Direct input: Information you provide when registering, depositing, completing verification, contacting support or updating your account settings.
• Automated collection: Technical data collected automatically when you browse or use the platform — including your IP address, device identifiers and session activity logs.
• Payment processors: Transaction confirmation data received from Easypaisa, JazzCash, NayaPay, SadaPay, IBFT and card payment processors when you make a deposit or withdrawal.
• Identity verification providers: Where alonadt5 uses a third-party verification service to confirm your identity documents, that provider may share the result of the check with us.
• Cookies and similar technologies: Data collected via cookies placed on your device when you visit the platform. See Section 7 for full details on cookie use.

alonadt5 uses the personal data we collect for the following clearly defined purposes. We do not use your data for any purpose not listed here without first informing you:

• Account management: Creating, maintaining and securing your alonadt5 account, including password recovery and account settings changes.
• Transaction processing: Handling PKR deposits and withdrawals through your chosen payment method (Easypaisa, JazzCash, NayaPay, SadaPay, IBFT or card).
• Identity verification: Confirming your age (minimum 18 years), verifying your identity as required by our KYC procedures, and completing one-time document checks before processing large withdrawals.
• Fraud prevention and security: Detecting and preventing unauthorised account access, fraudulent transactions, money laundering, bonus abuse and other prohibited activities.
• Customer support: Responding to your queries, resolving complaints, and maintaining records of support interactions.
• Responsible gaming: Monitoring gaming activity to identify patterns that may indicate problematic behaviour, and administering deposit limits, self-exclusion and other player protection tools.
• Service improvement: Analysing anonymised platform usage data to improve the user experience, fix technical issues and prioritise new features.
• Communications: Sending account notifications, security alerts, transactional emails and — with your consent — promotional messages about alonadt5 offers and new features.
• Legal and regulatory compliance: Meeting obligations under applicable anti-money laundering regulations, record-keeping requirements and any lawful requests from regulatory authorities.

When we use your data for marketing communications, you have the right to opt out at any time. You can manage your communication preferences from your account dashboard or by contacting our support team.

Every use of your personal data at alonadt5 is grounded in one of the following lawful bases:

• Contract performance: Processing that is necessary to deliver the services you have signed up for — account creation, transaction processing, game access and customer support.
• Legal obligation: Processing required to comply with applicable law — including age verification, identity checks, AML record-keeping and responding to lawful regulatory requests.
• Legitimate interests: Processing for fraud prevention, platform security, service improvement and anonymised analytics, where those interests are not overridden by your privacy rights.
• Consent: Where you have provided explicit consent — for example, opting in to promotional marketing. Consent can be withdrawn at any time without affecting your account.

alonadt5 does not sell, rent or trade your personal data. We share data only in the following circumstances and only to the extent strictly necessary:

• Payment processors: Your payment details are shared with the relevant processor (Easypaisa, JazzCash, NayaPay, SadaPay, IBFT or your card issuer) solely to complete the transaction you have requested.
• Identity verification providers: Where a third-party KYC service is used to verify your documents, we share the minimum data required for that verification check.
• Fraud and security providers: Anonymised or pseudonymised technical data may be shared with fraud detection service providers to protect the integrity of the platform.
• IT infrastructure providers: Companies that host and maintain the servers and software infrastructure on which alonadt5 operates. These providers act under strict data processing agreements and may not use your data for their own purposes.
• Regulatory and legal authorities: Where required by applicable law or a valid court order, alonadt5 will disclose the minimum necessary personal data to the relevant authority.

All third parties with whom alonadt5 shares personal data are required to keep that data secure and to use it only for the specific purpose for which it was shared. We conduct periodic reviews of all third-party data sharing arrangements.

alonadt5 uses cookies and similar tracking technologies to make the platform work correctly, keep your session secure and understand how players use the site so we can improve it. Here is a plain-language breakdown of what we use:

• Essential cookies: Required for the platform to function. These manage your login session, maintain your cart or betslip state, and keep you authenticated across page loads. You cannot opt out of essential cookies without disabling platform functionality.
• Security cookies: Help detect and prevent fraudulent activity, bot access and session hijacking. These run silently in the background and are not linked to any personally identifiable tracking.
• Functional cookies: Remember your preferences — such as your chosen odds format (decimal, fractional or moneyline), language settings and display preferences — so you do not have to reset them every visit.
• Analytics cookies: Collect anonymised data about which pages are visited, how long sessions last and where users drop off. This helps alonadt5 identify areas for improvement. The data is aggregated and not linked to individual accounts.

alonadt5 does not use third-party advertising cookies or social media pixel tracking. You can manage cookie preferences through your browser settings. Please note that disabling essential cookies will prevent you from logging in or using the platform normally.

Data security is not an afterthought at alonadt5 — it is built into how the platform operates from the ground up. The following technical and organisational measures are in place to protect your personal information:

• Transport encryption: All data transmitted between your device and alonadt5's servers is encrypted using TLS 1.3 with 256-bit SSL certificates.
• Storage encryption: Personal data and financial records stored at rest are encrypted using AES-256.
• Access controls: Access to personal data within alonadt5's systems is restricted on a strict need-to-know basis. Staff who access player data are bound by confidentiality obligations and subject to regular access reviews.
• Secure infrastructure: alonadt5 uses enterprise-grade hosting infrastructure with physical security controls, network firewalls, intrusion detection and regular penetration testing by independent security professionals.
• Incident response: alonadt5 maintains a documented data breach response procedure. In the event of a confirmed breach affecting your personal data, you will be notified promptly as required by applicable law.

alonadt5 keeps your personal data for as long as it is needed for the purpose it was collected, or as required by applicable regulations. Here is how that works in practice:

• Active account: While your account remains open, we retain your identity, contact, financial and gaming activity data to operate the account and meet our legal obligations.
• After account closure: Following the closure of your account — whether by you or by alonadt5 — we retain a minimum data set (identity records, transaction history and correspondence) for a period required by applicable financial regulations. This period is typically five years from the date of last transaction activity.
• Verification documents: CNIC copies and payment verification documents are retained for the period required by AML regulations and then securely deleted.
• Support communications: Live chat transcripts and email correspondence are retained for up to three years and then deleted unless they relate to an ongoing dispute.
• Analytics data: Anonymised and aggregated usage data (which cannot be linked back to you) may be retained indefinitely for platform improvement purposes.

When personal data is no longer required, alonadt5 deletes it securely or anonymises it so that it can no longer be linked to any individual.

As a registered player or visitor, you have a number of rights regarding the personal data that alonadt5 holds about you. We take these rights seriously and will respond to any request within 30 days.

alonadt5 is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. Registration on the platform requires confirmation that you are 18 or over, and we verify age as part of our standard KYC process.

If we discover or are notified that an account has been registered by or on behalf of a person under 18, we will immediately close the account, delete all associated personal data and report the matter as appropriate. If you believe a minor has accessed the platform, please contact us immediately at support@alonadt5.com.

alonadt5 may update this Privacy Policy from time to time to reflect changes in our data practices, platform services or applicable law. When we make material changes, we will notify registered players by email and via an on-platform notification at least 7 days before the updated policy takes effect.

The "Last Updated" date at the top of this page always reflects when the current version was published. We recommend reviewing this page periodically. Your continued use of the alonadt5 platform after any changes take effect constitutes your acknowledgement of the updated policy.

Previous versions of this Privacy Policy are available on request by contacting our support team.

If you have any questions, concerns or requests relating to this Privacy Policy or to the personal data that alonadt5 holds about you, please contact our privacy team through any of the following channels:

• Email: support@alonadt5.com — please use the subject line "Data Privacy" so your message reaches the right team.
• Live Chat: Available 24/7 from within your logged-in account dashboard. This is the fastest channel for urgent privacy concerns.

We aim to acknowledge all privacy-related contacts within 48 hours. Formal data subject requests will be processed within 30 days in line with our obligations. If you are not satisfied with our response, you have the right to escalate your concern to the relevant data protection authority in your jurisdiction.